In Customer Support, we are always looking for ways to improve our high level of service to clients. The most recent focus was to advance the way we track our support tickets.
To assist us in this process we have invested in a Customer Support ticket system called Zendesk. This system allows us to organise and prioritise our incoming workload in a clear, structured way. It ensures we respond to support tickets within our Service Level Agreement and work with our clients to solve their support tickets as promptly as possible.Read the full article