Our News and Views

Asset Bank Customer Support: new ticket system

In Customer Support, we are always looking for ways to improve our high level of service to clients. The most recent focus was to advance the way we track our support tickets.

To assist us in this process we have invested in a Customer Support ticket system called Zendesk. This system allows us to organise and prioritise our incoming workload in a clear, structured way. It ensures we respond to support tickets within our Service Level Agreement and work with our clients to solve their support tickets as promptly as possible.

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How to automatically display assets in their parent categories

A client recently came to us with the following question:

Every image I upload is tagged with the relevant country it was taken in, however around half of our users are only interested in viewing assets related to specific continents (e.g. Africa). Is there a way to present this information in categories so that every image appears both in its country specific folder (e.g. Ethiopia), plus the level above this (e.g. Africa)?

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